Cookie Policy

We use cookies to make our websites more user-friendly or enable them to work effectively on your machine. A cookie is a small file, which will be placed on your device. Find out about the main types of cookies we use and what we use them for below. If you want to know how to delete cookies, go to our deleting cookies section.

This Cookie Policy may change from time to time due to developments in technology or business, new services or when any legal guidance is published.

Last updated: 10 Sept 2024

The data we collect using cookies helps us understand our customers better to provide a more focused user experience. Using the knowledge of your previous visits to our website, Cinch can enhance subsequent visits by tailoring our content to match your requirements.

We use cookies principally because we want to make our websites and mobile applications user-friendly. We are interested in anonymous user behaviour. Generally, our cookies don't store sensitive or personally identifiable information such as your name and address or credit card details.

In the unlikely event that our websites use cookies to store personal information about you, Cinch encrypts the personal data or has validated the 3rd party cookie encrypts the personal data to prevent unauthorised use by anyone else.

We will always give you the chance to accept or decline non-essential cookies beyond the choice you make when you first see our cookie banner.

This button allows you to change your cookie preferences on the website only. If you are using the cinch app, you can change your preferences using the settings under My profile.

www.allaboutcookies.org provides further information about cookies and also how to use settings to manage them on different types of devices.

If you’re using the cinch app

In addition to the cookies listed above, we use the following technologies on our app:

• Datadog – essential monitoring of the app performance and usage

• Adobe - general analytics

• Segment - marketing analytics

We’ll always ask permission before setting non-essential cookies, but you are also able to update your preferences at any time by visiting the Settings in the app itself. Please note the ‘Edit Cookie Preferences’ button below is just for cookies set by the main website on your browser, so doesn’t update the app.

The cookies listed below are the cookies used on our site, if they are a third party clicking on the company’s name will take you to the third parties privacy policy where more information about the information they gather can be found.

Strictly Necessary = These are needed to make the site function

Cookie ID	Company Name	3rd party or internal	Use	Lifespan
_dd_s	Datadog	3rd Party	Error handling	15 minutes
dd_site_test_*	Datadog	3rd Party	Temporary cookie used to test for cookie support.	1 second
dd_cookie_test_*	Datadog	3rd Party	Temporary cookie used to test for cookie support.	1 second
.AspNetCore.Identity.Application	cinch	Internal	Stores user authentication details	Session
.AspNetCore.Antiforgery.*	cinch	Internal	anti-forgery token used to protect the security of authentication	Session
ARRAffinitySameSite	Azure	3rd Party	used to affinitize a client to an instance of an Azure Web App	Session
ARRAffinity	Azure	3rd Party	used to affinitize a client to an instance of an Azure Web App	Session
oxford-user:https://identity-production.cinch.co.uk:fe	cinch	Internal	This allows us to remember who you are once you have logged in	3 hours
cp	cinch	Internal	used to store a user's cookie preferences	365 days
tracking-preferences	Segment	3rd Party	used to store a user's tracking preferences	365 days
active-lenders	cinch	Internal	This cookie stores the current range of lenders available to the customer	localStorage
checkout-last-visited-stage	cinch	Internal	This records the last stage of the checkout that a customer visited. This enables the website to return the customer to the correct stage of checkout if they navigate away partway through.	Session
@@scroll	cinch	Internal	Records the scroll position on the previous page so that when a user navigates back they will be taken to their last scroll position on that page	Session
keyval-store#keyval	cinch	Internal	Records and stores the language preference of the user	Session
keyval-store#precached-details-models	cinch	Internal	Used by gatsby allow website to be used offline as well as online. In case of network connectivity issues	Session
testing-item-storage	cinch	Internal	Gatsby testing if item storage works. Needed for performance of website services	1 second
oidc.	cinch	Internal	Authentication cookie, used when connecting to a secure HTTPS server	localStorage
persist:partex	cinch	Internal	Used to persist part exchange valuations across the site.	localStorage
check-eligibility	cinch	Internal	Used to persist finance eligibility results across the site within the same session	Session
free-text-search	cinch	Internal	Records the customers previous searches so when they navigate back to search they can easily select them again.	localStorage
compare-bar	cinch	Internal	Records a customers compared cars so when they navigate back to a page with the compare bar they can still see their compared cars.	localStorage
help-me-choose	cinch	Internal	Records a customers selected 'Help Me Choose' answers so if they navigate back to the journey they don't have to fill them in again.	Session
awin	cinch	Internal	Saves Awin specific tracking data, which will be used if a customer purchases a vehicle.	30 days

Functional –

To monitor the performance of our site and to enhance your browsing experience. For example, these tools enable you to communicate with us via live chat.

ajs_user_id	Segment	3rd Party	Used by Segment to link anonymous ID with cinch userID	localStorage
ajs_anonymous_id	Segment	3rd Party	used by Segment to anonymously correlate user sessions	localStorage
ajs_group_id	Segment	3rd Party	Segment group id	localStorage
ajs_user_traits	Segment	3rd Party	Store Customer details (traits) for Segment	localStorage
ajs%3Acookies	Segment	3rd Party	Used by Segment to test cookies	1 second
__tld__	Segment	3rd Party	Used to present relevant advertisement based on the visitor's preferences.	1 second
cinch-recently-viewed-cars	cinch	Internal	Stores the ids of the vehicles a user has seen.	14 days
usedCarsPreviousUrl	cinch	Internal	Stores the users visited URL	Session

Advertisement –

To personalize and measure the effectiveness of advertising on our site and other websites. For example, we may serve you a personalized ad based on the pages you visit on our site.

Accepting advertising cookies means your data (including anonymous IDs or other encrypted identifiers) may be shared with the third parties specified below.

CONSENT	Google	3rd Party	Google cookie consent tracker	(2038-01-10)
1P_JAR	Google	3rd Party	set via embedded YouTube vids, register anonymous statistical data.	30 days
DV	Google	3rd Party	cookie used to collect website statistics and track conversions and google ads	0
NID	Google	3rd Party	cookie used to collect website statistics and track conversions and google ads	6 months
IDE	Google	3rd Party	Third party (DoubleClick) and are used for serving targeted advertisements that are relevant to you across the web.	390 days
_gcl_au	Google	3rd Party	Google AdSense for experimenting with advertisement efficiency	90 days
_gcl_aw	Google	3rd Party	Used by the conversion linker for clck information	90 days
_gcl_dc	Google	3rd Party	Used by the conversion linker for clck information	90 days
demdex	Adobe	3rd Party	Via a unique ID that is used for semantic content analysis, the user's navigation on the website is registered and linked to offline data from surveys and similar registrations to display targeted ads.	180 days
dpm	Adobe	3rd Party	Via a unique ID that is used for semantic content analysis, the user's navigation on the website is registered and linked to offline data from surveys and similar registrations to display targeted ads.	180 days
ajs_anonymous_id	Segment	3rd Party	used by Segment to anonymously correlate user sessions	localStorage
AdsWizz OAID, sessionId	AdWizz (Octave)	3rd Party	Advertisement	90 Days
__adal_se	Adalyser (OneSoon)	1st Party	Advertisement	30 minutes
__adal_ca	Adalyser (OneSoon)	1st Party	Advertisement	6 months
__adal_id	Adalyser (OneSoon)	1st Party	Advertisement	2 years
__adal_cw	Adalyser (OneSoon)	1st Party	Advertisement	7 days
crm_enrichment:email	cinch	internal	Uses email entered into the Part Exchange form or Search Alerts form to help match Segment profiles to Customer.io profiles.	Session

Marketing and Analytics –

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Accepting Marketing and Analytics cookies means your data (including anonymous IDs or other encrypted identifiers) may be shared with the third parties specified below.

ad-id	Amazon	3rd Party	Used by Amazon Advertising to record user actions and target website content based on ad clicks on a different website	13months
ad-privacy	Amazon	3rd Party	The cookie is used by Amazon Advertising to manage opt-outs	5 years
AMZNTOKEN	Amazon	3rd Party	When using the hashed PII implementation to pass email, there will be a new cookie called AMZNTOKEN set	3 hour TTL maximum 7 days
AMCV_E5F2C8A15481C0E20A4C98BC%40AdobeOrg	Adobe	3rd Party	Pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier.	2 years
mbox	Adobe	3rd Party	Test to see which content is more relevant to visitors.	2 years
check	Adobe	3rd Party	Used to test that cookies work	Session
AMCVS_E5F2C8A15481C0E20A4C98BC%40AdobeOrg	Adobe	3rd Party	Pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier.	Session
s_getNewRepeat	Adobe	3rd Party	Determine whether a visitor to the site is a new visitor or a repeat visitor within a desired number of days	30 days
s_invisit	Adobe	3rd Party	Determines whether the user is visiting the page for the first time	30 minutes
at_check	Adobe	3rd Party	Determines if the visitor supports cookies or not.	Session
s_cc	Adobe	3rd Party	This cookie is set and read by the JavaScript code to determine if cookies are enabled (set to “True”).	Session
s_sq	Adobe	3rd Party	This cookie is set and read by the JavaScript code when the SelectMap functionality or the Activity Map functionality are enabled; it contains information about the previous link that was selected on by the user.	Session
_hjClosedSurveyInvites	HotJar	3rd Party	Hotjar cookie that is set once a user interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown.	365 days
_hjDonePolls	HotJar	3rd Party	Hotjar cookie that is set once a user completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in.	365 days
_hjMinimizedPolls	HotJar	3rd Party	Hotjar cookie that is set once a user minimises an On-site Survey widget. It is used to ensure that the widget stays minimised when the user navigates through your site.	365 days
_hjShownFeedbackMessage	HotJar	3rd Party	Hotjar cookie that is set when a user minimises or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimised immediately if the user navigates to another page where it is set to show.	365 days
_hjSessionTooLarge	HotJar	3rd Party	Causes Hotjar to stop collecting data if a session becomes too large. This is determined automatically by a signal from the WebSocket server if the session size exceeds the limit.	Session
_hjSessionRejected	HotJar	3rd Party	If present, this cookie will be set to '1' for the duration of a user's session, if Hotjar rejected the session from connecting to our WebSocket due to server overload. This cookie is only applied in extremely rare situations to prevent severe performance issues.	Session
_hjSessionResumed	HotJar	3rd Party	A cookie that is set when a session/recording is reconnected to Hotjar servers after a break in connection.	Session
_hjid	HotJar	3rd Party	Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.	365 days
_hjRecordingLastActivity	HotJar	3rd Party	Session storage Updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records).	Session
_hjTLDTest	HotJar	3rd Party	Test to see if one cookie can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.	Session
_hjUserAttributesHash	HotJar	3rd Party	User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.	Session
_hjCachedUserAttributes	HotJar	3rd Party	Stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool, but the cookie will be used regardless of whether a Feedback tool is present.	Session
_hjLocalStorageTest	HotJar	3rd Party	Checks Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.	< 100ms
_hjIncludedInPageviewSample	HotJar	3rd Party	Lets Hotjar know whether that user is included in the data sampling defined by your site's pageview limit.	30 minutes
_hjIncludedInSessionSample	HotJar	3rd Party	Let's Hotjar know whether that user is included in the data sampling defined by your site's daily session limit.	30 minutes
_hjAbsoluteSessionInProgress	HotJar	3rd Party	Used to detect the first pageview session of a user. This is a True/False flag set by the cookie.	30 minutes
_hjFirstSeen	HotJar	3rd Party	This is set to identify a new user's first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.	Session
_hjViewportId	HotJar	3rd Party	Stores information about the user viewport such as size and dimensions.	Session
_hjRecordingEnabled	HotJar	3rd Party	This is added when a Recording starts and is read when the recording module is initialised to see if the user is already in a recording in a particular session.	Session
hjSessionUser_*	HotJar	3rd Party	to store a unique user ID	1 year
Muid	Microsoft	3rd Party	Set by Microsoft as a unique user ID. Enables user tracking by synchronising the ID across many Microsoft domains.	365 days
_clck	Microsoft Clarity	3rd Party	Persists the Clarity User ID and preferences, unique to that site, on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.	1 year
_clsk	Microsoft Clarity	3rd Party	Connects multiple page views by a user into a single Clarity session recording	1 day
ANONCHK	Microsoft Clarity	3rd Party	Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0.	10 minutes
SM	Microsoft Clarity	3rd Party	Used in synchronizing the MUID across Microsoft domains.	Session
CLID	Microsoft Clarity	3rd Party	Identifies the first-time Clarity saw this user on any site using Clarity.	1 year
Everest_g_v2	Everesttech	3rd Party	Used for targeted ads and to document efficacy of each individual ad .	365 days
_fbp	Facebook	3rd Party	Used by facebook to track visits across the website. Generated in the following format: version: fb subdomainIndex: Indicates which domain of facebook the cookie is set on creationTime: Unix timestamp for when the cookie was created and saved randomNumber: ensures each cookie is unique	90 days
com.adobe.reactor.core.visitorTracking.cookiesMigrated	Adobe	3rd Party	Used in context with the cache-function on the website, facilitating data transfer between Adobe DTM onto Adobe Launch.	localStorage
com.adobe.reactor.dataElementCookiesMigrated	Adobe	3rd Party	Used in context with the cache-function on the website, facilitating data transfer between Adobe DTM onto Adobe Launch.	localStorage
com.adobe.reactor.core.visitorTracking.landingPage	Adobe	3rd Party	Stores visitors' navigation by registering landing pages - This allows the website to present relevant products and/or measure their advertisement efficiency on other websites.	Session
com.adobe.reactor.core.visitorTracking.landingTime	Adobe	3rd Party	Sets a timestamp for when the visitor entered the website. This is used for analytical purposes on the web site.	Session
com.adobe.reactor.core.visitorTracking.pagesViewed	Adobe	3rd Party	Contains data on user navigation, interaction and time spent on the website and its sub-pages - This data is used to optimise the relevance of advertisements and for statistical purposes.	Session
com.adobe.reactor.core.visitorTracking.sessionCount	Adobe	3rd Party	Contains data on user navigation, interaction and time spent on the website and its sub-pages - This data is used to optimise the relevance of advertisements and for statistical purposes	localStorage
com.adobe.reactor.core.visitorTracking.trafficSource	Adobe	3rd Party	Used by the website's owners to identify how the visitor accessed the website - This is used for statistical purposes.	Session
com.adobe.reactor.core.maxFrequency.*.second	Adobe	3rd Party	Enables tag manager to specify the number of times a condition will return true	localStorage
com.adobe.reactor.dataElements.Analytics ID	Adobe	3rd Party	Stores cinch user ID so it can be used by Adobe Analytics. Only stores data if the user is logged in.	Session
_ga	Google	3rd Party	ID used to indenitfy users	2 years
_gid	Google	3rd Party	ID used to indentify users for 24 hours after last activity	24 hours
_gat	Google	3rd Party	used to limit the number of requests that have to be made to doubleclick.net	1 minute
_ga_*	Google Analytics	3rd Party	Used to persist session state.	2 years
s_ppv	Adobe	3rd Party	Stores information on the percentage of the page displayed	Session
s_ppn	Adobe	3rd Party	Retrieves the previous page name to support the s_ppv cookie plugin	1 hour
s_ptc	Adobe	3rd Party	track how quickly our pages are loading.	Session
s_tp	Adobe	3rd Party	Stores information required by the s_ppv cookie	Session
s_vnum	Adobe	3rd Party	Stores the number of visits by a Unique Visitor.	30 days
sc_dslv	Adobe	3rd Party	Determines the number of days since a user last visited your site, and captures this information in an Analytics variable.	3 years
everset_session_v2	Adobe Advertising	3rd Party
sc_dslv_s	Adobe	3rd Party	Determines the number of days since a user last visited your site, and captures this information in an Analytics variable.	30 minutes
C7EL8KCRNSL79GUTBST0	TikTok	3rd Party	Traffic measurement & audience creation	180 days
tt_enable_cookie	TikTok	3rd Party	A third-party browser session cookie; one cookie is used for all accounts	2 years
_ttp	TikTok	3rd Party	To measure and improve the performance of your advertising campaigns and to personalize the user's experience (including ads) on TikTok	13 months
A3	Yahoo	3rd Party	Marketing & Analytics	13 months
SRM_B	Bing	3rd Party	Identifies unique web browsers visiting Microsoft sites.	1 year 24 days
_uetsid	Bing	3rd Party	to store and track visits across websites.	30 minutes after the browsing session ends
_uetvid	Bing	3rd Party	to store and track visits across websites.	Maximum of 16 days
crm_enrichment:email	cinch	internal	Uses email entered into the Part Exchange form or Search Alerts form to help match Segment profiles to Customer.io profiles.	Session

Deleting Cookies

If you are using a PC please see the below, these steps may change if the supplier of the browser updates their browser and changes these steps

Google Chrome	Click the menu icon Click Settings In the "Privacy" section, click Clear Browsing history Select time range and Cookies and other site data Click Clear Data
Internet Explorer	Click the menu icon Select Internet Options Click on the "Privacy" tab Move the privacy slider to the level of privacy you require. Settings above Medium will disable cookies.
Mozilla Firefox	Click the menu icon Click on the button Select the "Privacy" tab In the "History" section, click on the "Firefox will:" dropdown box and choose "Use custom settings for history" Enable or disable cookies:1. To enable cookies, check Accept cookies from sites (recommended).2. To disable cookies, uncheck Accept cookies from sites Click OK to save
Safari	Click the menu icon Select Preferences Click on the "Privacy" tab Click "Manage Website data" Click remove or remove all Click Done
Opera	Click the menu icon Select Settings Click on the "Privacy and security" tab In the "Cookies" section to Enable or disable cookies:a. To enable cookies, select Allow local data to be set (recommended)b. To disable cookies, select Block sites from setting any data Close the Settings tab

If you are using a Mac please see the below, these steps may change if the supplier of the browser updates their browser and changes these steps

Safari on OSX	Click on "Safari" at the top of your browser window and select "Preferences" Click on the "Privacy" tab Click "Manage Website data" Click remove or remove all Click Done
Mozilla Firefox	Click on "Firefox" at the top of your browser window and select "Preferences" Select the Privacy icon In the history section choose "Use custom settings for history" from the dropdown menu Cookies can be enabled or disabled by clicking on the appropriate check boxes.
Google Chrome	Click the menu icon Click Settings In the "Privacy" section, click Clear Browsing history Select time range and Cookies and other site data Click Clear Data
Opera	Click on "Opera" at the top of your browser window and select "Preferences" Select the "Advanced" tab and choose Cookies from the list on the left Choose the option that best suits your needs.